In-Office Part-Time Teller: Elevate Customer Experience

PNC; Franklin (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Employee life insurance

401(k) with PNC match

Pension and stock purchase plans

Back-up child/elder care

Adoption, surrogacy, and doula reimb.

Educational assistance

Wellness program

Job summary

PNC is hiring a Part-Time Teller to deliver a unique customer experience, educate customers on financial options, and drive banking referrals at our Southfield, MI location. You will handle a variety of customer interactions, support daily branch operations, and promote PNC products with a service-first mindset.

Successful candidates will have strong communication, service, and problem-solving skills, with the ability to engage customers, refer opportunities, and collaborate with branch staff to

Qualifications

• No university degree required
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Service

Sales & Referrals

Communication

Banking Knowledge

Financial Literacy

Relationship Building

Problem Solving

Job description

PNC is hiring a Part-Time Teller to deliver a unique customer experience, educate customers on financial options, and drive banking referrals at our Southfield, MI location. You will handle a variety of customer interactions, support daily branch operations, and promote PNC products with a service-first mindset.

Successful candidates will have strong communication, service, and problem-solving skills, with the ability to engage customers, refer opportunities, and collaborate with branch staff to