In-Office Tax Debt Collector — Paid Training & Benefits

Navient; Seattle (WA); On-site; USD 39,520 - 46,000; Full time

Benefits offered by this job

Paid training starting July 15th

Generous paid time off

Health, dental, vision & lifeinsurance

Tuition reimbursement

Business casual dress

Great leadership team

Job summary

Pioneer Credit Recovery, Inc. is seeking a detail‑oriented collection specialist to contact taxpayers about delinquent taxes. This on‑site role involves phone and written communications, maintaining case files, and ensuring compliance with FDCPA and state regulations.

You will perform skip tracing, work within defined client standards, and participate in ongoing training to stay current with policies. Training starts promptly and a professional, business casual environment is provided.

Qualifications

• High School Diploma or GED required.
• 4–11 months of progressive work experience preferred.
• PC experience in a Windows environment and basic keyboarding skills are required.

Responsibilities

• Communicate with taxpayers regarding repayment of delinquent taxes; initiate telephone and letter contact.
• Maintain and update taxpayers' case files and review incoming correspondence.
• Ensure accounts are worked within client standards and regulations; document accurately and forward cases as needed.
• Perform skip tracing to locate delinquent taxpayers and profiles accounts for locateability.
• Participate in ongoing training and apply policy changes to daily routine.

Skills

Communication skills

Phone etiquette

Attention to detail

Education

High School Diploma or GED

Tools

Windows OS

Basic keyboarding

Job description

Pioneer Credit Recovery, Inc. is seeking a detail‑oriented collection specialist to contact taxpayers about delinquent taxes. This on‑site role involves phone and written communications, maintaining case files, and ensuring compliance with FDCPA and state regulations.

You will perform skip tracing, work within defined client standards, and participate in ongoing training to stay current with policies. Training starts promptly and a professional, business casual environment is provided.