ONSITE Call Center Representative

Navient; Seattle (WA); On-site; USD 39,520 - 46,000; Full time

Benefits offered by this job

Paid training starting July 15th

Generous paid time off

Health, dental, vision & lifeinsurance

Tuition reimbursement

Business casual dress

Great leadership team

Job summary

Pioneer Credit Recovery, Inc. is seeking a detail‑oriented collection specialist to contact taxpayers about delinquent taxes. This on‑site role involves phone and written communications, maintaining case files, and ensuring compliance with FDCPA and state regulations.

You will perform skip tracing, work within defined client standards, and participate in ongoing training to stay current with policies. Training starts promptly and a professional, business casual environment is provided.

Qualifications

• High School Diploma or GED required.
• 4–11 months of progressive work experience preferred.
• PC experience in a Windows environment and basic keyboarding skills are required.

Responsibilities

• Communicate with taxpayers regarding repayment of delinquent taxes; initiate telephone and letter contact.
• Maintain and update taxpayers' case files and review incoming correspondence.
• Ensure accounts are worked within client standards and regulations; document accurately and forward cases as needed.
• Perform skip tracing to locate delinquent taxpayers and profiles accounts for locateability.
• Participate in ongoing training and apply policy changes to daily routine.

Skills

Communication skills

Phone etiquette

Attention to detail

Education

High School Diploma or GED

Tools

Windows OS

Basic keyboarding

Job description

Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in New Jersey.

This is NOT a remote position.

Benefits

• $19 per hour
• Paid Training starting on July 15th!
• Monday-Friday 8AM-5 PM
• Generous paid time off
• Awesome benefits including health, dental, vision & life insurance
• Tuition reimbursement
• Business casual dress
• Great leadership team and a fun place to work!

Responsibilities

1. Communicate with taxpayers regarding repayment of delinquent taxes. Initiate telephone and letter contact. Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees. Obtain delinquent tax returns. Make required number of phone calls daily as determined by management. Achieve assigned goals. Negotiate terms of deferred payment of outstanding tax liabilities.

2. Maintain and update the taxpayers' case files. Review incoming correspondence and tax returns and take necessary actions. Perform all account maintenance functions in accordance with taxation policy. Maintain case files in acceptable order.

3. Ensure all accounts are worked within client standards and state regulations. Maintain file of 100-200 accounts per case worker. Work within FDCPA, state and federal regulations, and DMO compliance policies. Document accounts accurately and in accordance with client specifications. File certificates of debt and forward cases to appropriate taxation locations for further collection action; and request warrants of satisfaction. Apply collections received to resolve tax deficiencies.

4. Perform skip tracing to locate delinquent taxpayers. Use skip-tracing tools to locate demographic information efficiently. Effectively communicate with third parties to obtain location information. Profile accounts that are determined unlocatable or exhausted.

5. Continue education, training in industry career development and flexible schedules. Attend training sessions given by manager or supervisor. Integrate information obtained through training sessions and policy changes immediately into daily routine.

Minimum Requirements

• High School Diploma or G.E.D.
• Four to eleven months of progressive work experience.
• PC experience in a Windows environment.
• Basic keyboarding skills.