In-Office Shipping & Customer Service Ops Associate (Mon–Fri)

Ctpberk; American Canyon (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

CTP Skill Center is seeking a full-time, in-person Customer Service and Operations role in American Canyon, CA. You will take incoming calls, help customers track shipments and resolve delivery issues, and coordinate FedEx in-transit requests.

You will follow up on requests, keep records organized with filing, scanning, and data entry, and support weekday hours from 8:00 AM to 4:30 PM. Prior customer service is preferred but not required; training provided.

Qualifications

• Customer service experience is preferred but there is no minimum requirement.
• Organized and detail-oriented with ability to keep records.
• Strong data entry and filing skills.

Responsibilities

• Take incoming calls from customers.
• Help customers track shipments and resolve delivery issues.
• Coordinate FedEx in-transit requests as needed.
• Follow up on requests to ensure completion.
• Keep records organized with filing, scanning and data entry.

Skills

Customer service

Data entry

Record keeping

Job description

CTP Skill Center is seeking a full-time, in-person Customer Service and Operations role in American Canyon, CA. You will take incoming calls, help customers track shipments and resolve delivery issues, and coordinate FedEx in-transit requests.

You will follow up on requests, keep records organized with filing, scanning, and data entry, and support weekday hours from 8:00 AM to 4:30 PM. Prior customer service is preferred but not required; training provided.