In-Office SaaS Support Specialist — Entry-Level

Albiware Inc.; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Medical, dental, and vision insurance

401K Plan + Matching

Continuing education and career development opportunities

Job summary

Albiware Inc. is looking for a Support Specialist to join their Customer Support team in Chicago. This entry-level role involves providing technical support to customers, diagnosing issues, and documenting solutions. Applicants should have an Associate's Degree, strong communication skills, and a customer-focused mindset.

The position requires in-person participation four days a week at their Oak Brook office. Albiware values personal and professional growth and offers a robust benefits package.

Qualifications

• 0–1 years of professional experience in customer service, technical support, or a related customer-facing role.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to inbound customer inquiries via Intercom and Hubspot with clear communication.
• Diagnose product and account issues and identify root cause.
• Document confirmed bugs in Jira with reproduction steps and customer impact details.

Skills

Customer service

Technical support

Communication skills

Problem-solving skills

Attention to detail

Education

Associates Degree or higher

Tools

Intercom

Jira

Confluence

HubSpot Service Hub

QuickBooks

SQL

Job description

Albiware Inc. is looking for a Support Specialist to join their Customer Support team in Chicago. This entry-level role involves providing technical support to customers, diagnosing issues, and documenting solutions. Applicants should have an Associate's Degree, strong communication skills, and a customer-focused mindset.

The position requires in-person participation four days a week at their Oak Brook office. Albiware values personal and professional growth and offers a robust benefits package.