Enterprise Software Support Specialist

BS&A Software; Bath Charter Township (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

BS&A Software, a leading local government ERP provider, is seeking an Associate Support Specialist. You will deliver professional product support for BS&A Software applications, engage with customers, troubleshoot data issues, and drive issues to resolution in a structured, fast-paced environment.

You will onboard for 6–9 months, build relationships with customers and colleagues, relay technical concepts clearly, and contribute to the company’s growth by learning the suite of applications and

Qualifications

• Experience in technical support or similar customer-focused role.
• Familiarity with enterprise software solutions preferred.
• Excellent verbal and written communication.
• Ability to stay composed in fast-paced environments.
• Ability to collaborate with staff to support growth.

Responsibilities

• Provide professional, courteous product support for BS&A Software applications.
• Troubleshoot customer data issues and guide customers to resolutions.
• Actively manage customer relationships and communicate progress clearly.
• Work with QA to reproduce issues and verify fixes.
• Adapt to evolving processes and contribute ideas to improve service.

Skills

Technical support experience

Customer-focused

Clear communication

Stress management

Team collaboration

Job description

BS&A Software, a leading local government ERP provider, is seeking an Associate Support Specialist. You will deliver professional product support for BS&A Software applications, engage with customers, troubleshoot data issues, and drive issues to resolution in a structured, fast-paced environment.

You will onboard for 6–9 months, build relationships with customers and colleagues, relay technical concepts clearly, and contribute to the company’s growth by learning the suite of applications and