IT Help Desk Specialist – Fast, Friendly Tech Support

Paycom - ATS; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Almo is seeking an IT Support Specialist in Philadelphia, PA to respond to technical requests, troubleshoot hardware and software, and document resolutions. You will assist with password resets, device setup, and software installation.

The role requires an associate degree or higher, 1-3 years of IT experience, and strong problem-solving, communication, and customer service skills. This is an on-site position with growth opportunities and a collaborative team environment.

Qualifications

• Associate degree or higher; IT-related preferred.
• 1-3 years of IT experience (senior level 3+ years).
• Proficiency with Microsoft Office Suite.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to requests for technical assistance in person, by phone, or electronically and render solutions.
• Communicate with end-users and respond to password resets and basic hardware/software setup.
• Maintain and document network hardware/software inventories and back up configurations.
• Install, configure, and test workstations with standard hardware/software/images.
• Install/uninstall approved software on end-user devices.
• Set up and assist with mobile devices and email on approved devices.
• Accurately document user interactions and escalate as needed.
• Support system or product migrations and track issues to resolutions.
• Senior role: diagnose and resolve hardware/software issues, install hardware, and advise on network updates.

Skills

Problem solving

Communication

Time management

Customer service

Attention to detail

Education

Associate degree or higher (IT related preferred)

Tools

Microsoft Office

Job description

Almo is seeking an IT Support Specialist in Philadelphia, PA to respond to technical requests, troubleshoot hardware and software, and document resolutions. You will assist with password resets, device setup, and software installation.

The role requires an associate degree or higher, 1-3 years of IT experience, and strong problem-solving, communication, and customer service skills. This is an on-site position with growth opportunities and a collaborative team environment.