In-Office Private Duty Billing & Collections Specialist

Phoenix Home Care and Hospice; Springfield (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Phoenix Home Care and Hospice seeks a billing and collections specialist to deliver timely invoicing, submit claims per payer regulations, and maintain HIPAA compliance in our Springfield, Missouri office.

This in‑person role reports to Revenue Cycle Management and requires strong communication, independent multitasking, and attention to pre‑billing accuracy while coordinating with clients, LTC and special program payers, and internal teams.

Qualifications

• Experience in billing/collections preferred.
• Ability to multitask and stay organized.
• Strong communication with clients and team.
• HIPAA compliance knowledge.
• Basic understanding of medical billing and payer rules.

Responsibilities

• Submit claims promptly according to payer regulations.
• Update pre-billing errors.
• Follow up using AR, EOBs and other correspondence.
• Identify payment errors using payer-contracted rates.
• Communicate with clients LTC and Special Program Payers via phone/email.
• Answer client/family billing questions.
• Perform other duties as assigned.
• Maintain HIPAA compliance.

Skills

Billing experience

Self-motivated

Independent worker

Team player

Multi-tasking

Professional demeanor

Communication skills

Job description

Phoenix Home Care and Hospice seeks a billing and collections specialist to deliver timely invoicing, submit claims per payer regulations, and maintain HIPAA compliance in our Springfield, Missouri office.

This in‑person role reports to Revenue Cycle Management and requires strong communication, independent multitasking, and attention to pre‑billing accuracy while coordinating with clients, LTC and special program payers, and internal teams.