Private Duty Care Billing/Collections Specialist

Phoenix Home Care and Hospice; Springfield (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Phoenix Home Care and Hospice seeks a billing and collections specialist to deliver timely invoicing, submit claims per payer regulations, and maintain HIPAA compliance in our Springfield, Missouri office.

This in‑person role reports to Revenue Cycle Management and requires strong communication, independent multitasking, and attention to pre‑billing accuracy while coordinating with clients, LTC and special program payers, and internal teams.

Qualifications

• Experience in billing/collections preferred.
• Ability to multitask and stay organized.
• Strong communication with clients and team.
• HIPAA compliance knowledge.
• Basic understanding of medical billing and payer rules.

Responsibilities

• Submit claims promptly according to payer regulations.
• Update pre-billing errors.
• Follow up using AR, EOBs and other correspondence.
• Identify payment errors using payer-contracted rates.
• Communicate with clients LTC and Special Program Payers via phone/email.
• Answer client/family billing questions.
• Perform other duties as assigned.
• Maintain HIPAA compliance.

Skills

Billing experience

Self-motivated

Independent worker

Team player

Multi-tasking

Professional demeanor

Communication skills

Job description

This candidate is responsible for delivering quality services in a timely manner. The specialist must possess a great working attitude while exercising accountability and professionalism in a fast-paced environment. This role reports to Revenue Cycle Management.

Pay Range: $18-$20/hr

In Office Position in our Springfield, Mo office. This is NOT remote.

Billing And Collections Responsibilities

• Understanding of LTC and Special Payer Regulations
• Submit claims in a timely manner according to payer regulations
• Recognize and update pre-billing errors
• Ensure proper follow-up using AR (Aging Reports), EOBs (Explanation of Benefits), and/or other correspondence
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration
• Contact clients LTC and/or Special Program Payers via phone/email
• Answer client/family concerns in regard to billing/payments via incoming phone calls/emails
• Perform other duties as assigned

Payment Responsibilities

• Understanding of payment regulations
• Submit patient invoices
• Process weekly payments via client list or client request
• Recognize payment errors using payer-contracted rates
• Abide by HIPAA regulations
• Communicate well with peers and administration

Qualifications

• Previous experience in billing/collections preferred
• Self-motivated
• Ability to work independently as well as in a team
• Interdepartmental communications
• Ability to multitask and stay organized
• Willing to take on new tasks
• Operate standard office equipment
• Basic bookkeeping skills
• Ability to communicate and work well with others
• Maintain a professional, courteous attitude
• Experience with medical billing and/or medical payer rules

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