Patient Billing & Collections Specialist

Quipt Home Medical, Corp.; Grand Blanc (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Quipt Home Medical, Corp. is seeking a Billing/Accounts Receivable Coordinator to manage patient pay tasks related to services rendered. The role focuses on courteous customer service, collecting past-due balances, and resolving billing disputes across multiple channels.

Ideal candidates will understand Medicare/Medicaid rules and demonstrate strong problem-solving and communication skills in a medical environment.

Qualifications

• Professional, proactive and positive with internal and external customers and coworkers.
• Strong communication and problem-solving skills.
• Knowledge of home medical equipment and insurance regulations.

Responsibilities

• Provide respectful, courteous service on every call to build patient relationships.
• Collect unpaid or past-due revenue and restore accounts to good standing.
• Resolve accounts by contacting patients and negotiating payment arrangements.
• Research, analyze, and settle billing disputes.
• Review Financial Hardship Applications for completeness and approval.
• Assist with patient balance inquiries via calls, chat or email.
• Follow policy regarding deceased customers and arrange equipment pickup.
• Stay current on Medicare, Medicaid and third-party payer rules.
• Report updates to Billing Director and management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

HDMS experience preferred (not required)

Job description

Quipt Home Medical, Corp. is seeking a Billing/Accounts Receivable Coordinator to manage patient pay tasks related to services rendered. The role focuses on courteous customer service, collecting past-due balances, and resolving billing disputes across multiple channels.

Ideal candidates will understand Medicare/Medicaid rules and demonstrate strong problem-solving and communication skills in a medical environment.