Billing & Collections Specialist

Hospice of the Valley; Phoenix (AZ); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Generous PTO

Flexible schedules

Job summary

Hospice of the Valley is seeking a Billing & Collections Specialist to join our administrative team in a hybrid/local role in Phoenix. You will handle billing and collections across programs, review pre-billing documentation in the EMR, submit claims, and monitor payer adjudication to support timely reimbursement.

The position requires healthcare billing experience, strong communication and math skills, and careful attention to detail.

Qualifications

• Minimum three years of healthcare billing and collections experience.
• Knowledge of Medicare, Medicare Advantage, commercial and AHCCCS billing.
• Strong interpersonal, verbal and written communication skills.
• Professional image, enthusiastic attitude and self-motivated work ethic.
• Strong math and data entry skills, including 10-key by touch.
• Ability to work independently with minimal supervision.

Responsibilities

• Performs preliminary work in preparation for billing.
• Bills assigned payers and programs.
• Ensures timely follow-up and collection of outstanding accounts receivable for assigned payers.
• Maintains accurate accounts receivable documentation and data within the EMR.
• Provides responsive, professional service to internal and external customers.
• Ensures accurate posting of Medicare and other payer payments/adjustments to patient accounts.
• Maintains and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Skills

Interpersonal communication

Verbal communication

Written communication

Data entry

10-key by touch

Time management

Independent work

Tools

EMR software

Job description

Billing & Collections Specialist (hybrid/local)

Administrative

Admin Office

Finance

Full Time 40 hrs/week

Day Shift

8a - 5p

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving thePhoenixmetropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

Responsible for billing and collection activities for Hospice of the Valley and its subsidiaries across all programs. Completes pre-billing review and documentation in the EMR; prepares, submits, and follows claims through the clearinghouse to payer adjudication; and performs post-billing tasks to support accurate, timely reimbursement. Monitors accounts receivable aging, completes proactive follow-up with payers and patients/families, processes adjustments, and maintains current A/R documentation and collection status in the EMR; may also post payments and adjustments when applicable.

Key Responsibilities

• Performs preliminary work in preparation for billing.
• Bills assigned payers and programs.
• Ensures timely follow-up and collection of outstanding accounts receivable for assigned payers.
• Maintains accurate accounts receivable documentation and data within the EMR.
• Provides responsive, professional service to internal and external customers.
• Ensures accurate posting of Medicare, Medicare Advantage, commercial insurance and self pay payments and adjustments to patient accounts.
• Maintains and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Minimum three years of healthcare billing and collections experience.
• Knowledge of Medicare, Medicare Advantage, commercial and AHCCCS insurance and billing regulations and guidelines.
• Strong interpersonal, verbal and written communication skills.
• Ability to influence/persuade and gain commitment from others.
• Professional image, enthusiastic attitude and self-motivated work ethic.
• Strong math and data entry skills, including 10-key by touch.
• Ability to identify and resolve problems in a timely manner.
• Ability to gather and analyze information skillfully.
• Ability to manage time well, meet deadlines and perform assigned duties with attention to detail, speed, accuracy, and follow-through.
• Ability to work independently with minimal supervision; self-starter.
• Ability to deal with personal and confidential information in a professional manner.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V