In-Office Personal Banker: Grow Customer Wealth & Loyalty

PNC Financial Services Group; Virginia; On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and vacation

Job summary

PNC Financial Services Group is seeking a Personal Banker based in Dulles, Virginia, to drive sales and deliver exceptional customer experiences in an in-office setting. The role emphasizes building the branch client base, educating customers on digital tools, and collaborating with partners to grow wallet share.

The position requires 3+ years of relevant experience or an Associates degree, with strong emphasis on risk management and customer service.

Qualifications

• Acquires and deepens branch customer base through proactive sales and service.
• Drives proactive sales conversations using a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and lobby engagement.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems and drive loyalty.

Responsibilities

• Acquires and deepens branch customer base through proactive sales and service.
• Delivers a full PNC conversation with every client interaction to identify suitable solutions.
• Leverages ecosystem partnerships to grow customer share of wallet and retain relationships.
• Manages risk and adheres to policies to protect customers and the bank.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group is seeking a Personal Banker based in Dulles, Virginia, to drive sales and deliver exceptional customer experiences in an in-office setting. The role emphasizes building the branch client base, educating customers on digital tools, and collaborating with partners to grow wallet share.

The position requires 3+ years of relevant experience or an Associates degree, with strong emphasis on risk management and customer service.