In-Office Personal Banker: Build Loyal Clients & Growth

PNC; Cleveland (OH); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Vacation days

Wellness program

Job summary

PNC in Cleveland, OH is seeking a Personal Banker to deepen the branch customer base through proactive sales and service. You will manage customer experience, identify opportunities to improve financial wellbeing, and collaborate with partners to grow wallet share.

The role involves outbound calls, lobby engagement, educating customers on digital options, and applying product knowledge to resolve issues while managing risk.

Qualifications

• Associates degree or equivalent required; 3+ years experience preferred.
• Strong understanding of customer needs and financial products.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Improve the customer experience by identifying opportunities to enhance financial wellbeing.
• Collaborate with ecosystem partners to grow customer wallet share and loyalty.
• Engage customers through lobby interactions, outbound calls, and service-to-sales processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Education

Associates degree or equivalent

Job description

PNC in Cleveland, OH is seeking a Personal Banker to deepen the branch customer base through proactive sales and service. You will manage customer experience, identify opportunities to improve financial wellbeing, and collaborate with partners to grow wallet share.

The role involves outbound calls, lobby engagement, educating customers on digital options, and applying product knowledge to resolve issues while managing risk.