In-Office Part-Time Customer Experience Specialist

UNAVAILABLE; Milford (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

PTO

Paid Training

Exclusive savings

Job summary

Ferrellgas in Milford, Ohio, is seeking a Part-Time Customer Service Specialist to provide exceptional service via phone, chat, and email. You will support customers daily, coordinate deliveries, and collaborate with internal teams to maintain accurate accounts and deliver a high-quality experience.

The role emphasizes facilitating resolutions, proactive communication, and upholding company standards while contributing to business growth in a friendly, team-based environment.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Excellent written and verbal communication with strong negotiation skills.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as service orders, pricing questions, and contract information.

Skills

Customer service

Negotiation

Communication

Data entry

Typing

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas in Milford, Ohio, is seeking a Part-Time Customer Service Specialist to provide exceptional service via phone, chat, and email. You will support customers daily, coordinate deliveries, and collaborate with internal teams to maintain accurate accounts and deliver a high-quality experience.

The role emphasizes facilitating resolutions, proactive communication, and upholding company standards while contributing to business growth in a friendly, team-based environment.