Customer Experience Specialist – In-Office

Ferrellgas; Milford (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

ESOP

Tuition reimbursement

Paid Time Off

Job summary

Ferrellgas in Milford, OH is hiring a Full-Time Customer Service Specialist to deliver outstanding service through inbound and outbound communications from our Milford office. You will support customers, update account information, and work with internal teams to ensure a high-quality experience while helping drive business growth.

Strong communication and problem-solving are essential. The role emphasizes standard service levels, basic pricing questions, and soft collections when needed;

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Answer phone, chat, email professionally.
• Maintain and update customer accounts.
• Assist with new customer set-up and basic pricing questions.
• Schedule deliveries and resolve customer issues.
• Support de-escalation per policy.

Skills

Customer service

Phone etiquette

Negotiation

Team communication

Data entry

Typing

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ferrellgas in Milford, OH is hiring a Full-Time Customer Service Specialist to deliver outstanding service through inbound and outbound communications from our Milford office. You will support customers, update account information, and work with internal teams to ensure a high-quality experience while helping drive business growth.

Strong communication and problem-solving are essential. The role emphasizes standard service levels, basic pricing questions, and soft collections when needed;