Patient Service Concierge & Front Desk Coordinator

MyEyeDr.; Murfreesboro (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Job summary

MyEyeDr. in Murfreesboro, TN is hiring a Patient Service Coordinator to manage the front desk during check-in/out and deliver personalized patient experiences. No optical experience needed; training provided to learn the industry and help patients see and live their best lives.

The role reports to the Office General Manager; some weekend and evening shifts required. You will handle check-in/out, verify insurance options, schedule appointments, and support office staff while delivering

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Job description

MyEyeDr. in Murfreesboro, TN is hiring a Patient Service Coordinator to manage the front desk during check-in/out and deliver personalized patient experiences. No optical experience needed; training provided to learn the industry and help patients see and live their best lives.

The role reports to the Office General Manager; some weekend and evening shifts required. You will handle check-in/out, verify insurance options, schedule appointments, and support office staff while delivering