Audiology Scheduling Assistant

ExcelHealth Group; Murfreesboro, Northern (TN, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant to support daily clinic operations in-office. You will coordinate patient appointments, respond to inquiries, and help maintain accurate records to ensure a smooth patient flow.

Ideal candidates bring experience in a medical or optometry front desk role, excellent communication, strong organization, and the ability to stay calm in a fast-paced environment. This position requires in-office work with a patient-first mindset.

Qualifications

• Previous experience in a medical, optometry, or patient-facing office setting preferred.
• Clear, courteous communication skills and a patient-first approach.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Comfort using scheduling software, electronic records, and standard office tools.
• Ability to remain calm, professional, and solution-oriented in a high-volume phone environment.
• A proactive mindset, strong problem-solving skills, and commitment to accuracy.

Responsibilities

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

Skills

Clear communication

Organization

Multitasking

Problem-solving

Customer service

Education

Experience in medical/optometry office

Tools

Scheduling software

Electronic health records

MS Office

Job description

Scheduling Assistant — In Office

Join a patient-focused eye care team where your organization, professionalism, and friendly communication help create a seamless experience from the first phone call to the final follow-up. As a Scheduling Assistant, you will support daily clinic operations, coordinate appointments, and serve as an important point of contact for patients and providers in a fast-paced, in-office environment.

What You’ll Do

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

What You’ll Bring

• Previous experience in a medical, optometry, or patient-facing office setting preferred
• Clear, courteous communication skills and a patient-first approach
• Strong organization, attention to detail, and ability to manage multiple priorities
• Comfort using scheduling software, electronic records, and standard office tools
• Ability to remain calm, professional, and solution-oriented in a high-volume phone environment
• A proactive mindset, strong problem-solving skills, and commitment to accuracy

Must be able to work in-office only; remote or hybrid options are not available