In-Office Operations Lead — Assistant Operating Director

Cornerstone Caregiving; Michigan; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits & Bonus Opportunities

12 days PTO

Phone stipend

Job summary

Cornerstone Caregiving in Grand Rapids, MI seeks an Assistant Operating Director to lead in-office operations, oversee scheduling, and support staff development. You will drive client care quality and coordinate with Home Base while upholding Cornerstone standards and culture.

You will manage weekly check-ins, on-call rotation, and staff onboarding, contributing to growth across nationwide offices and ensuring high-quality care for seniors and families.

Qualifications

• 2+ years of experience in management, leadership operations, or HR.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Valid driver's license and auto insurance.
• High proficiency with technology, especially Google Workspace.
• 12 days of PTO annually.

Responsibilities

• Lead in-office operations and scheduling oversight.
• Coach and support in-office staff.
• Onboard and train new office managers.
• Conduct weekly 1:1 check-ins and performance reviews.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and updates.
• Maintain documentation in line with policies and state rules.
• Assist with recruiting and staff oversight to support growth.
• Oversee scheduling operations for client care quality.
• Respond to client escalations with urgency and empathy.
• Conduct check-up calls and client visits to ensure care continuity.
• Ensure state-required supervisory visits are completed.
• Serve as a backup for client assessments when the OD is unavailable.

Skills

Leadership

Operations management

Staff development

Healthcare/home care experience

Autonomy

Education

Bachelor's degree preferred

Tools

Google Workspace

Job description

Cornerstone Caregiving in Grand Rapids, MI seeks an Assistant Operating Director to lead in-office operations, oversee scheduling, and support staff development. You will drive client care quality and coordinate with Home Base while upholding Cornerstone standards and culture.

You will manage weekly check-ins, on-call rotation, and staff onboarding, contributing to growth across nationwide offices and ensuring high-quality care for seniors and families.