Patient Experience Coordinator - Medical Office Front Desk

LifeStance Health; Madison (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

AD&D

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Medical Office Receptionist to manage front-office activities at our Madison practice. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and maintain a welcoming, organized reception area.

Starting at $21/hour, with quarterly bonus potential, this full-time role offers a comprehensive benefits package and opportunities to grow within a fast-growing mental health care provider.

Qualifications

• High School diploma or equivalent required.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Comfortable handling sensitive information under HIPAA.

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Manage front desk tasks including scheduling and phone handling.
• Assist patients with telehealth access and portal questions.
• Process payments, co-pays, and insurance verifications.
• Coordinate with clinicians and staff to ensure smooth operations.

Skills

Multitasking

Team player

Communication skills

MS Office & EMR

HIPAA compliance

Education

High School diploma or equivalent

Associates/Bachelor's degree preferred

Tools

EMR systems

Job description

LifeStance Health seeks a Medical Office Receptionist to manage front-office activities at our Madison practice. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and maintain a welcoming, organized reception area.

Starting at $21/hour, with quarterly bonus potential, this full-time role offers a comprehensive benefits package and opportunities to grow within a fast-growing mental health care provider.