Customer Service Representative

PathRight Medical Inc.; Orem (UT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Training program

Job summary

PathRight Medical in Orem, UT is seeking a dependable Customer Service Representative to support customers by phone and email, answer questions about products, orders, shipping, and returns, and maintain accurate records.

You will learn our products and processes, follow quality procedures, and collaborate with teammates. Training lasts 8–12 weeks; the role is full-time, in-office, with paid time off and holidays.

Qualifications

• Ability to follow established procedures with accuracy and discretion.
• Strong communication skills, both written and verbal.
• Comfort learning new software and systems.

Responsibilities

• Help customers by phone and email.
• Answer questions about products, orders, shipping, and returns.
• Learn products and processes to provide accurate, helpful support.
• Follow established quality processes and procedures with attention to accuracy and documentation.
• Maintain complete, accurate records of customer interactions.
• Coordinate with teammates to resolve questions and concerns.
• Escalate product or service concerns when needed.
• Participate in ongoing training as products expand.

Skills

Attention to detail

Quick learner

Coachable

Initiative

Process adherence

Clear communication

Empathy

Tech savvy

Tools

CRM software

Microsoft Office

Job description

PathRight Medical | Orem, UT | Full-time, in office

Pay: $16.50–$18.50 per hour

Schedule: Monday–Friday, 9 a.m.–5 p.m.

Benefits: Paid time off and paid holidays

About us

PathRight Medical develops medical devices that support men’s urological and sexual health. We’re growing, expanding our product line, and reaching new audiences—and we’re looking for a dependable, motivated Customer Service Representative to grow with us.

Our team helps customers with professionalism, discretion, and empathy. Applicants should be comfortable discussing sensitive health topics respectfully.

As our products and customer base expand, you’ll continue learning and adapting alongside the team. We’re looking for someone who is coachable, welcomes feedback, and is eager to build their knowledge.

What you’ll do

• Help customers by phone and email.
• Answer questions about products, orders, shipping, and returns.
• Learn our products and processes to provide accurate, helpful support.
• Follow established quality processes and procedures, paying close attention to accuracy, documentation, and required steps.
• Maintain complete, accurate records of customer interactions and follow through on outstanding issues.
• Coordinate with teammates to resolve questions and concerns.
• Recognize when a question or product concern needs escalation and follow the appropriate process.
• Participate in ongoing training as we introduce products, improve processes, and serve new audiences.

What we’re looking for

• A responsible, dependable teammate who follows through.
• A quick learner who welcomes coaching and puts feedback into practice.
• Someone who takes initiative while consistently following established procedures.
• Strong attention to detail and a commitment to doing things correctly.
• Flexibility and a positive approach to learning as the company grows.
• Clear, friendly verbal and written communication.
• Patience, empathy, and professionalism when handling sensitive conversations.
• Comfort using computers and learning new software.
• Availability to work full-time in our Orem offices.

Customer service experience is helpful, but a strong work ethic, willingness to learn, and commitment to helping customers matter most.

Training and benefits

We provide an initial 1–2 weeks of training to introduce you to our products, systems, quality procedures, and customer support processes. Ongoing coaching and training will help you build confidence and stay current as our product line expands. Training will continue throughout the initial 8-12 weeks of work.

We offer:

• $16.50–$18.50 per hour, depending on experience.