Customer Service I

Spectraforce Technologies; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Profit sharing

401k matching

Employee Stock Purchase Plan

Flexible Spending Accounts

Health Savings Accounts

Flexible PTO

Relocation assistance

Parental leave

Job summary

Spectraforce Technologies in Salt Lake City, UT seeks an entry-level Customer Service Representative I to join the Medical Devices group onsite. You will support customers by email, process orders, and coordinate with the service and sales teams to ensure timely responses and accurate order handling.

This role reports to the Customer Service Supervisor, offers a collaborative environment, and covers a 6-month assignment with potential extension.

Qualifications

• High School Diploma or equivalency required.
• Related experience in customer service or call center preferred.
• Proficient with Microsoft Office; able to work independently or in a team.

Responsibilities

• Assist customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and product repair requests into an ERP/order entry system.
• Generate and transmit order confirmations and manage delivery timelines.
• Support pricing disputes and coordinate returns/refills.
• Provide warranty information and escalate issues as needed.
• Collaborate with sales and customer service teams on projects and reporting.

Skills

MS Office

Teamwork

Independent work

Email communication

Education

High School Diploma or GED

Tools

ERP system

Job description

Role Name: Customer Service Representative I

Location: Salt Lake City, UT

Work Environment: Onsite

Schedule: Monday-Friday, 7:30 AM - 4:00 PM Utah Time

Contract Length: 6 month assignment with possible extension

Job Summary

Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES. The Medical Devices team in Salt Lake City, UT is looking for an entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment. As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for assisting customers by email with questions, service requests, order placement, accounting needs, and product support.

Day to Day

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and elevate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

Required Education

High School Diploma or equivalency (GED) required.

Required Experience

Related experience and/or training in customer service, call center, or similar role preferred.

Required Skills

Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Collaborative and Welcoming Workplace: Inclusive culture rooted in values, enhanced by Employee Resource Groups, and team-building activities.
• Additional site-specific benefits may be offered.