Remote Medical Device Support Specialist

Moog Inc; Salt Lake City (UT); Remote; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Financial rewards

401(k)

Flexible paid time off

Zusammenfassung

Moog Inc is seeking a polished Medical Device Customer Service Representative for a role based in Salt Lake City, UT, with the possibility of fully remote work. You will report to the Customer Service Supervisor and collaborate with cross-functional teams to ensure timely order processing, issue resolution, and outstanding customer support.

The ideal candidate has 3+ years in customer service, familiarity with medical devices, and strong data-entry skills in ERP and Microsoft Office.

Qualifikationen

• 3+ years of related experience in customer service, call center, or similar role.
• Strong computer/technical skills with data entry into ERP or similar systems.
• Meticulous attention to detail and superb problem-solving skills.
• Exceptional customer service skills with strong phone etiquette and communication skills.

Aufgaben

• Process customer orders and repair requests via phone/fax/email; enter information into ERP/order entry system.
• Generate and transmit order confirmations; manage delivery timelines.
• Support and initiate pricing dispute process; resolve issues and respond to inquiries.
• Process replacement orders; provide shipping labels; coordinate returns/replacements.
• Escalate urgent complaints; investigate disputes; provide warranty information and troubleshooting help.

Kenntnisse

Customer service

Call center

Active listening

Communication

Problem solving

Ausbildung

High School Diploma or GED

Tools

ERP system

Microsoft Office

Jobbeschreibung

Moog Inc is seeking a polished Medical Device Customer Service Representative for a role based in Salt Lake City, UT, with the possibility of fully remote work. You will report to the Customer Service Supervisor and collaborate with cross-functional teams to ensure timely order processing, issue resolution, and outstanding customer support.

The ideal candidate has 3+ years in customer service, familiarity with medical devices, and strong data-entry skills in ERP and Microsoft Office.