Onsite Customer Support Specialist - Healthcare Devices

Foundever; Orem (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid vacation

EAP and wellness program

Employee discounts

Referral bonuses

Paid training

Job summary

Foundever is hiring a Customer Service Representative in Orem, Utah to support a healthcare brand specializing in diabetic equipment. You will assist callers with troubleshooting and inquiries, educate customers about medical devices, and document interactions with care to ensure quality service.

The role requires flexibility to work various shifts, including evenings and weekends, and requires residence within commuting distance to the Orem site.

Qualifications

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Problem solving
• Empathy
• Adaptability
• Reliability
• Documentation of interactions and escalation with empathy

Responsibilities

• Assist callers with troubleshooting and inquiries.
• Educate customers about medical devices.
• Handle customer interactions with empathy and clear communication.
• Document interactions and escalate issues as needed to improve customer experience.

Job description

Foundever is hiring a Customer Service Representative in Orem, Utah to support a healthcare brand specializing in diabetic equipment. You will assist callers with troubleshooting and inquiries, educate customers about medical devices, and document interactions with care to ensure quality service.

The role requires flexibility to work various shifts, including evenings and weekends, and requires residence within commuting distance to the Orem site.