In-Office Mail Center Manager — Client Services Leader

iPostal1; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

iPostal1 is seeking a personable Mail Center Manager to join our Miami, Florida office. The role requires in-office work Monday–Friday 9:00–5:00 with a two-week paid training starting on Day 1.

Key responsibilities include receiving mail, scanning and filing, handling customer inquiries in person and by phone, and helping customers retrieve mail. The position emphasizes confidentiality, professional service, and office coordination.

Qualifications

• Ability to work independently and handle confidential mail with absolute discretion.
• Results oriented with a strong work ethic.
• Excellent organizational skills and communication abilities.
• Previous office coordinator experience with customer service focus.
• Physical ability to lift up to 50 lbs and stand/move for extended periods.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Forward mail as directed by the customer; discard, shred, or scan contents as needed.
• Answer inbound calls and in-person inquiries promptly and professionally.
• Assist customers in person to retrieve their mail courteously.
• Maintain awareness of needed assistance levels to resolve inquiries.
• Deliver information positively to foster client relationships.
• Ensure the highest level of customer service.
• Keep inventory of mail and office supplies and inform corporate office when reorder is needed.
• Perform other customer service duties during busy times.

Skills

Independent work

Results oriented

Strong work ethic

Organization

Verbal communication

Written communication

Customer service experience

Office coordination

Lifting up to 50 lbs

Stamina

Job description

iPostal1 is seeking a personable Mail Center Manager to join our Miami, Florida office. The role requires in-office work Monday–Friday 9:00–5:00 with a two-week paid training starting on Day 1.

Key responsibilities include receiving mail, scanning and filing, handling customer inquiries in person and by phone, and helping customers retrieve mail. The position emphasizes confidentiality, professional service, and office coordination.