Customer Service Representative - Miami, FL

Ipostal1; Miami (FL); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Two-week paid training

Résumé du poste

iPostal1 is hiring for a Customer Service representative in Miami, FL. This in-office role requires engaging with customers via phone, chat, and email, providing friendly support, and helping with sign-ups and product inquiries.

A two-week paid training starts on Day 1, and remote work is not available. The candidate should be a strong communicator with a team-oriented attitude and experience in customer service, familiar with CRM systems and multiple software tools.

Qualifications

• Results oriented.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Previous experience in a customer service-oriented role.
• Proficient in navigating in a CRM and/or multiple software applications.

Responsabilités

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed and escalation level.
• Deliver information in a positive, conversational, and compassionate manner.
• Manage customer expectations and timelines.
• Engage customers in online chat context to resolve inquiries.
• Assist tickets for general inquiries, product support, and sign-up issues via phone/email/chat.
• Provide mail support tasks as needed.
• Handle escalations and assist with analytics and reporting as assigned.

Connaissances

Communication

Customer service

Phone support

Team attitude

Outils

CRM system

Description du poste

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Miami, Florida location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

*Please note this is an in-office role. Remote work is not available.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalat when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements:

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.