In-Office Mail Center Support Specialist

iPostal1; Village of Suffern (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

iPostal1 is seeking a Mail Center Support Representative to join our dynamic team in Montebello, New York. This in-office role involves supporting mail center owners via phone, chat, and email, fostering a positive and solution-oriented environment.

The ideal candidate will have strong active listening skills and communicate effectively to resolve service concerns. A results-driven mindset and excellent communication skills are crucial. Join us and contribute to our growth in the digital mailbox industry!

Qualifications

• Strong active listening skills are essential.
• Ability to manage a busy workload effectively.
• Excellent verbal and written communication skills are required.

Responsibilities

• Answer inbound calls from mail center owners promptly.
• Provide guidance and build relationships with a positive tone.
• Document all interactions and escalate issues as needed.

Skills

Active listening

Organizational skills

Detail-oriented

Communication skills

Job description

iPostal1 is seeking a Mail Center Support Representative to join our dynamic team in Montebello, New York. This in-office role involves supporting mail center owners via phone, chat, and email, fostering a positive and solution-oriented environment.

The ideal candidate will have strong active listening skills and communicate effectively to resolve service concerns. A results-driven mindset and excellent communication skills are crucial. Join us and contribute to our growth in the digital mailbox industry!