Mail Center Manager

Ipostal1; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

iPostal1 in Memphis, TN is seeking a Mail Center Manager to join our office-based team. The role requires daily in-office work from 9:00 to 17:00, Monday through Friday, with a two-week paid training starting Day 1.

Prospective candidates should be comfortable talking with clients on the phone and in person, ensuring accurate mail handling and delivering excellent customer service. This position is not remote and offers a structured training program.

Qualifications

• Experience in an office/coordinator role with emphasis on customer service.
• Strong verbal and written communication skills.
• Ability to work independently and manage confidential mail.

Responsibilities

• Receive mail and scan into software; file appropriately.
• Forward mail per customer direction or discard/ shred when needed.
• Answer inbound calls and in-person inquiries professionally.
• Assist customers in person to retrieve mail.
• Maintain inventory of mail and office supplies; notify when reorders are needed.
• Provide exceptional customer service and support to clients.

Skills

Customer service

Office coordination

Communication

Independent worker

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Memphis, Tennessee office. There will be a two-week paid training, starting on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm. To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escalat[e] when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.