Mail Center Manager

iPostal1; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

iPostal1 is seeking a personable Mail Center Manager to join our Miami, Florida office. The role requires in-office work Monday–Friday 9:00–5:00 with a two-week paid training starting on Day 1.

Key responsibilities include receiving mail, scanning and filing, handling customer inquiries in person and by phone, and helping customers retrieve mail. The position emphasizes confidentiality, professional service, and office coordination.

Qualifications

• Ability to work independently and handle confidential mail with absolute discretion.
• Results oriented with a strong work ethic.
• Excellent organizational skills and communication abilities.
• Previous office coordinator experience with customer service focus.
• Physical ability to lift up to 50 lbs and stand/move for extended periods.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Forward mail as directed by the customer; discard, shred, or scan contents as needed.
• Answer inbound calls and in-person inquiries promptly and professionally.
• Assist customers in person to retrieve their mail courteously.
• Maintain awareness of needed assistance levels to resolve inquiries.
• Deliver information positively to foster client relationships.
• Ensure the highest level of customer service.
• Keep inventory of mail and office supplies and inform corporate office when reorder is needed.
• Perform other customer service duties during busy times.

Skills

Independent work

Results oriented

Strong work ethic

Organization

Verbal communication

Written communication

Customer service experience

Office coordination

Lifting up to 50 lbs

Stamina

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Miami, Florida office. There will be a two-week paid training, starting on Day 1. This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.