Mail Center Administrator - Customer Ops (In-Office)

Ipostal1; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

iPostal1 in Chicago, IL seeks a Mail Center Administrator to support the Mail Center Manager by handling mail, packages and a variety of office tasks while providing customer service as needed. This in-office role requires strong organization, reliability and clear communication in a fast-paced environment.

The position includes a two-week, paid training that starts on Day 1. The candidate will join a dynamic team focused on delivering top-notch service to our growing customer base.

Qualifications

• Ability to organize and manage a busy workload.
• Strong work ethic and reliability.
• Excellent verbal and written communication skills.

Responsibilities

• Receive, sort and insert incoming mail and packages in a timely manner.
• Assist with open tasks including shredding, scanning, discarding and mail forwarding.
• Provide assistance and support for customer tickets.
• Answer inbound calls and in person inquiries from customers.
• Assist customers in person to retrieve their mail in a courteous fashion.
• Review cancelled and remove all mail and ensure related items are removed weekly.
• Assist with Anytime customer accounts and customers.
• Perform other customer service responsibilities to assist the Mail Center Manager during busy times.

Skills

Organized

Reliability

Communication

Customer service

Job description

iPostal1 in Chicago, IL seeks a Mail Center Administrator to support the Mail Center Manager by handling mail, packages and a variety of office tasks while providing customer service as needed. This in-office role requires strong organization, reliability and clear communication in a fast-paced environment.

The position includes a two-week, paid training that starts on Day 1. The candidate will join a dynamic team focused on delivering top-notch service to our growing customer base.