In-Office Leave & Disability Claims Specialist

Unum; Chattanooga (TN); On-site; USD 36,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Short & Long-Term Disability

Paid time off

Job summary

Unum is seeking candidates for roles focused on managing leave requests and disability claims. The positions include Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist, and Associate Life Event Specialist.

Placement depends on qualifications and availability. These roles offer a comprehensive training program to gain knowledge in compliance with leave laws and policies, and to deliver high-quality service to our customers.

Qualifications

• 4-year degree or relevant experience preferred.
• Experience with medical, disability claims, or leave management is a plus.
• Strong decision-making, analytical and problem-solving abilities.
• Ability to use independent judgment and think critically.
• Excellent interpersonal and communication skills (phone, email, written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately.
• Determine eligibility for leave types (FMLA, PFML, corporate-paid plans).
• Understand compliance and regulations to make fair decisions.
• Create communications to comply with federal, state, and company policies.
• Review medical certifications and documents with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain relationships with employer contacts, HR admins, and employees.
• Answer questions and resolve issues promptly.
• Collaborate with other departments for smooth operations.
• Meet standards for accuracy, quality, and service in claims and leaves.
• Provide excellent customer service by processing claims promptly.

Skills

Analytical skills

Interpersonal communication

Detail orientation

Independent judgment

Fast-paced work

Windows & Office

Education

4-year degree or relevant experience

Job description

Unum is seeking candidates for roles focused on managing leave requests and disability claims. The positions include Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist, and Associate Life Event Specialist.

Placement depends on qualifications and availability. These roles offer a comprehensive training program to gain knowledge in compliance with leave laws and policies, and to deliver high-quality service to our customers.