Remote Absence & Leave Claims Specialist

MetLife; Bloomfield (CT); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer matching

Job summary

MetLife’s Global Customer Service and Operations team seeks a skilled Leave Claims Specialist to manage ADA, FMLA, PFML, and BCEL leave claims remotely with periodic office visits in Oriskany, NY or Bloomfield, CT. You will review requests for eligibility, communicate decisions, and maintain regulatory compliance while supporting a positive claimant experience.

The role demands strong communication, 2–4 years in customer service, and knowledge of leave laws; start date is October 5, 2026. U.S.

Qualifications

• 2–4 years of customer service experience.
• Strong written and verbal communication skills.
• Familiarity with state and federal leave laws is a plus.
• Able to start on Oct 5, 2026.

Responsibilities

• Review and adjudicate leave/ accommodation requests per federal, state and company policies.
• Establish eligibility and communicate liability to employees, employers and stakeholders.
• Maintain oversight of leave claims from initiation to closure per policies.
• Provide exceptional customer service while maintaining confidentiality and compliance.
• Support quality improvements, drive efficiency, and meet KPIs.

Skills

Strong communication

Customer service

Critical thinking

Word proficiency

Education

High School Diploma

College Degree

Job description

MetLife’s Global Customer Service and Operations team seeks a skilled Leave Claims Specialist to manage ADA, FMLA, PFML, and BCEL leave claims remotely with periodic office visits in Oriskany, NY or Bloomfield, CT. You will review requests for eligibility, communicate decisions, and maintain regulatory compliance while supporting a positive claimant experience.

The role demands strong communication, 2–4 years in customer service, and knowledge of leave laws; start date is October 5, 2026. U.S.