Leave and Disability Claims Roles

Unum; Chattanooga (TN); On-site; USD 36,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Short & Long-Term Disability

Paid time off

Job summary

Unum is seeking candidates for roles focused on managing leave requests and disability claims. The positions include Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist, and Associate Life Event Specialist.

Placement depends on qualifications and availability. These roles offer a comprehensive training program to gain knowledge in compliance with leave laws and policies, and to deliver high-quality service to our customers.

Qualifications

• 4-year degree or relevant experience preferred.
• Experience with medical, disability claims, or leave management is a plus.
• Strong decision-making, analytical and problem-solving abilities.
• Ability to use independent judgment and think critically.
• Excellent interpersonal and communication skills (phone, email, written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately.
• Determine eligibility for leave types (FMLA, PFML, corporate-paid plans).
• Understand compliance and regulations to make fair decisions.
• Create communications to comply with federal, state, and company policies.
• Review medical certifications and documents with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain relationships with employer contacts, HR admins, and employees.
• Answer questions and resolve issues promptly.
• Collaborate with other departments for smooth operations.
• Meet standards for accuracy, quality, and service in claims and leaves.
• Provide excellent customer service by processing claims promptly.

Skills

Analytical skills

Interpersonal communication

Detail orientation

Independent judgment

Fast-paced work

Windows & Office

Education

4-year degree or relevant experience

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

Minimum starting hourly rate is $22.12- $24.04

We are looking for candidates to fill various roles related to managing leave requests and disability claims. When you apply, you'll be considered for positions such as Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist and Associate Life Event Specialist. Your placement will depend on your qualifications and role availability. These positions help ensure that our company complies with leave laws and policies while providing top-notch service to our customers. Each of these roles comes with a comprehensive training program, ensuring you gain all the knowledge and expertise needed.

These roles are perfect for those who have strong analytical skills, like to learn, and want to help the working world thrive. Join us to make a meaningful impact and grow your career.

This is a main campus based position, applicants will work in the Chattanooga, TN, Columbia, SC, or Portland, ME office 3-5 days a week in office required.

Principal Duties And Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately.
• Determine if employees are eligible for different types of leave, such as FMLA, PFML, and corporate-paid plans.
• Have an advanced understanding of compliance and regulations and use this to make fair decisions about eligibility and benefits.
• Create necessary communications to comply with federal, state, and company leave policies.
• Review medical certifications and other documents, consulting with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain good relationships with employer contacts, HR administrators, and employees.
• Answer questions and resolve issues for employees and employers promptly.
• Work with other departments to ensure smooth operations.
• Meet standards for accuracy, quality, and service in managing claims and leaves.
• Provide excellent customer service by processing claims promptly and addressing inquiries quickly.

Job Specifications

• A 4-year degree or relevant experience is preferred.
• Experience in medical, disability claims, or leave management is a plus.
• Strong decision-making, analytical, and problem-solving abilities.
• Ability to use independent judgment and think critically in making decisions.
• Excellent interpersonal and communication skills (phone, email, and written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to perform in a fast-paced environment while managing multiple tasks and priorities
• Ability to make fair decisions quickly and efficiently.
• Self-motivated and able to work independently and as part of a team.

~IN2

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$68,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum