Benefits Liaison: Disability & Leave Specialist

Jobtailor; Kansas; On-site; USD 60,000 - 76,000; Full time

Job summary

Sun Life is seeking a Benefits Administrator to manage disability and absence programs, coordinate with Client HR and benefits teams, and explain available resources to employees. You will analyze reports, support claims, and ensure accurate processing of benefits.

The role requires on-site work at Client facilities and Sun Life offices, with travel up to 10%. Strong communication, data analysis, and MS Office proficiency are essential.

Qualifications

• Bachelor's degree preferred.
• Minimum of 3+ years of related work experience.
• Experience administering disability and absence.
• In-depth knowledge of group insurance products/processes and paid leave administration programs.
• Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Strong self-motivation, adaptability, and initiative.
• Ability to work with diverse people and handle difficult customer service situations.
• Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
• Ability to interpret reports and apply basic data analysis.
• Must be able to work Central Time Zone hours.
• Must be available for on-site attendance at Client facilities and Sun Life offices as business needs dictate.
• Business travel is an essential function; approximately 10% of work time may involve travel.

Responsibilities

• Support intake, coordination, and resolution of inquiries related to the Client's employee benefits package.
• Provide support for absence, PFMLs, disability, accommodation services, and other Sun Life services.
• Drive Client issues to accurate and timely resolution.
• Partner with Client HR/benefits teams, payroll, employee relations, managers, and other stakeholders.
• Engage directly with Client employees to explain benefits and available resources.
• Build and maintain knowledge of the Client's Sun Life benefits in force.
• Coordinate accurate processing of employee benefits.
• Assist with benefit claims submission and monitor claim progression.
• Support employees through return-to-work processes.
• Support employees through the Evidence of Insurability process.
• Participate in Client meetings and answer questions about Sun Life benefits.
• Provide guidance on benefit administration, disability coverage, paid leave administration, and plan management.
• Use Client administration systems to gather employee status information.
• Create and deliver Client-facing training and presentations.
• Analyze reports, conduct audits, and communicate findings to the Client.
• Perform root cause analysis and communicate trends and service needs to Sun Life teams.
• Implement enhancements to benefit administration clarity and measure outcomes.
• Identify opportunities to improve service performance and measure the Client relationship.

Skills

Customer service

Communication

Self-motivation

Adaptability

Initiative

Interpersonal skills

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Client Administration Systems

Job description

Sun Life is seeking a Benefits Administrator to manage disability and absence programs, coordinate with Client HR and benefits teams, and explain available resources to employees. You will analyze reports, support claims, and ensure accurate processing of benefits.

The role requires on-site work at Client facilities and Sun Life offices, with travel up to 10%. Strong communication, data analysis, and MS Office proficiency are essential.