In-Office IT Support Technician – Pinellas Park

WOW! Internet, Cable & Phone; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

WOW! Internet, Cable & Phone in Pinellas Park, FL is seeking an IT Support Technician to provide Level 2 IT support for employees. The role works closely with all departments to resolve technical issues, install and update software and hardware, and maintain devices.

You will manage user accounts in Active Directory, support mobile devices, and help onboard/offboard staff while delivering training on new technologies and ensuring security across endpoints.

Qualifications

• 2+ years of relevant experience, preferably in a call center environment.
• Certifications in MCSA, MSCE, MCP preferred.
• Understanding of networking including routers, switches, and firewalls; AD and user security.

Responsibilities

• Provides Level 2 support and resolves escalations from the Level 1 ServiceDesk.
• Independently resolve technical issues via Email, phone, remote console, onsite, and ticketing system, including installation, moves, troubleshooting, and upgrading physical hardware.
• Performs printer installations and equipment moves as necessary.
• Provides ongoing support for employee-owned and company approved personal mobile devices.
• Manage user accounts, including modifying items, groups, and ensuring proper access within Windows Active Directory and associated systems.
• Ensures employees have connectivity to business-critical applications.
• Oversees onboarding and offboarding process, ensuring a smooth transition for new hires and departing employees.
• Conducts training on new technologies.
• Installs and Supports Commercial Off-the-Shelf end user applications, as well as other internal homegrown applications.
• Installs OS and other application updates and patches.
• Verifies and troubleshoots PC/Network cabling.
• Rebuilds, maintains, and re-deploys PCs and Laptops to end-users.
• Creates and maintains user phone extensions and voice mail boxes.
• Provides education and assistance to equip end users with the skills related to the use of Email, Phones, etc.
• Ensures all PCs are covered via up-to-date virus protection.
• Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses.

Skills

2+ years experience

Customer service

Troubleshooting

Active Directory

Networking basics

Education

Two-year IT degree or equivalent

Tools

ServiceNow

Job description

WOW! Internet, Cable & Phone in Pinellas Park, FL is seeking an IT Support Technician to provide Level 2 IT support for employees. The role works closely with all departments to resolve technical issues, install and update software and hardware, and maintain devices.

You will manage user accounts in Active Directory, support mobile devices, and help onboard/offboard staff while delivering training on new technologies and ensuring security across endpoints.