On-Site IT Support Technician — Growth & Benefits

Wide Open West; Florida; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Wide Open West is seeking an IT Support Technician to provide Level 2 IT support for in-office staff at our Pinellas Park, Florida location. You will work closely with all departments to handle moves, installs, troubleshooting, and security across Windows environments.

The role requires a two-year IT-related degree (or equivalent) and 2+ years of IT experience, with ServiceNow/AD proficiency and strong customer service and communication skills.

Qualifications

• A two-year IT/CS/business-related degree or equivalent.
• 2+ years in IT; call center experience preferred.
• Certifications: MCSA/MSCE/MCP preferred.
• Strong networking, AD and security knowledge.
• Proficient with Windows desktop OS and PC hardware basics.
• Experience with ticketing systems; ServiceNow is a plus.

Responsibilities

• Provide Level 2 support and resolve escalations from Level 1 ServiceDesk.
• Resolve technical issues via email, phone, remote, onsite and ticketing system.
• Perform printer installations and equipment moves as needed.
• Support employee-owned and company-approved personal devices.
• Manage user accounts in Windows Active Directory and related systems.
• Ensure connectivity to business-critical applications for employees.
• Oversee onboarding and offboarding processes for hires and departures.
• Train users on new technologies and applications.
• Install and support desktop apps and in-house software.
• Update OS and application patches and maintain PC security.

Skills

Customer service

Communication skills

Troubleshooting

Prioritization

Self-directed work

Education

Two-year IT degree

Equivalent education/experience

Tools

ServiceNow

Active Directory

Windows OS

Job description

Wide Open West is seeking an IT Support Technician to provide Level 2 IT support for in-office staff at our Pinellas Park, Florida location. You will work closely with all departments to handle moves, installs, troubleshooting, and security across Windows environments.

The role requires a two-year IT-related degree (or equivalent) and 2+ years of IT experience, with ServiceNow/AD proficiency and strong customer service and communication skills.