In-Office IT Support Specialist — End-User Tech & Solutions

Koch; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Koch Technology is seeking a Technical Support Specialist to join our team in Wichita, Kansas. You will diagnose and resolve IT issues on desktops, laptops, and mobile devices, providing consumer-focused service and remote support as needed.

The role emphasizes knowledge-driven support, collaboration, and clear documentation, with opportunities to deploy software, manage deployments, and contribute to enterprise-wide solutions.

Qualifications

• Experience troubleshooting complex IT issues.
• Experience deploying software.
• Experience with MS operating systems and applications.
• Excellent communication, documentation, collaboration, and organizational skills.

Responsibilities

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access.

Skills

IT Troubleshooting

Software Deployment

Windows OS

Communication

Documentation

Collaboration

Organizational Skills

Tools

ServiceNow

SCCM

KCS (Knowledge-Centered Service)

Job description

Koch Technology is seeking a Technical Support Specialist to join our team in Wichita, Kansas. You will diagnose and resolve IT issues on desktops, laptops, and mobile devices, providing consumer-focused service and remote support as needed.

The role emphasizes knowledge-driven support, collaboration, and clear documentation, with opportunities to deploy software, manage deployments, and contribute to enterprise-wide solutions.