Technical Support Specialist

Koch Business Solutions, LP; Wichita (KS); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Educational assistance

Paid vacation

Job summary

Koch Technology is seeking a Technical Support Specialist to join our team in Wichita, KS. You will diagnose and troubleshoot IT issues for desktops, laptops, and mobiles, both on-site and remotely, and contribute to enterprise solutions with a focus on user satisfaction.

Ideal candidates will have experience with Windows environments, software deployments, and strong communication and documentation skills to help reduce downtime and boost productivity.

Qualifications

• Experience troubleshooting complex IT issues.
• Experience deploying software.
• Experience with MS operating systems and applications.

Responsibilities

• Diagnose and troubleshoot IT issues for Desktops, Laptops, and Mobiles onsite and via remote access.
• Support end users with IT problems and provide timely resolutions.
• Assist in deployment of enterprise IT solutions and knowledge-centered service practices.

Skills

IT troubleshooting

Software deployment

Windows

Communication

Documentation

Collaboration

Tools

ServiceNow

SCCM

KCS

Job description

Your Job

Koch Technology is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

Our Team

The Koch Technology Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity. We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.

Location

This role requires an in-office presence in our Wichita office.

Visa Eligibility

This role is not eligible for VISA sponsorship.

What You Will Do

Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access

Who You Are (Basic Qualifications)

• Experience troubleshooting complex IT issues
• Experience deploying software
• Experience with MS operating systems and applications
• Excellent communication, documentation, collaboration, and organizational skills

What Will Put You Ahead

• Experience in IT desk side support
• Experience with Data Reporting/Data Analytics
• Experience with Service Now
• Experience with KCS methodology (Knowledge-Centered Service)
• Experience with SCCM or other software deployment tools
• Experience with troubleshooting Mac issues
• Experience with troubleshooting Android and iOS issues
• Experience deploying enterprise-wide IT solutions
• Experience with AV/Conference room support

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.