Onsite IT Support Specialist - Wichita | Problem Solver

Koch Business Solutions, LP; Wichita (KS); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Educational assistance

Paid vacation

Job summary

Koch Technology is seeking a Technical Support Specialist to join our team in Wichita, KS. You will diagnose and troubleshoot IT issues for desktops, laptops, and mobiles, both on-site and remotely, and contribute to enterprise solutions with a focus on user satisfaction.

Ideal candidates will have experience with Windows environments, software deployments, and strong communication and documentation skills to help reduce downtime and boost productivity.

Qualifications

• Experience troubleshooting complex IT issues.
• Experience deploying software.
• Experience with MS operating systems and applications.

Responsibilities

• Diagnose and troubleshoot IT issues for Desktops, Laptops, and Mobiles onsite and via remote access.
• Support end users with IT problems and provide timely resolutions.
• Assist in deployment of enterprise IT solutions and knowledge-centered service practices.

Skills

IT troubleshooting

Software deployment

Windows

Communication

Documentation

Collaboration

Tools

ServiceNow

SCCM

KCS

Job description

Koch Technology is seeking a Technical Support Specialist to join our team in Wichita, KS. You will diagnose and troubleshoot IT issues for desktops, laptops, and mobiles, both on-site and remotely, and contribute to enterprise solutions with a focus on user satisfaction.

Ideal candidates will have experience with Windows environments, software deployments, and strong communication and documentation skills to help reduce downtime and boost productivity.