In-Office HVAC Scheduler & Customer Care Specialist

Peakzi; Fruitland Park (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Six paid holidays per year

Birthday off

Bereavement pay

Ongoing employee training

Job summary

Peakzi, located in Fruitland Park, FL, seeks an HVAC Customer Service Representative to handle inbound calls, book service appointments, and coordinate with dispatch and technicians. This in-office role emphasizes a calm demeanour and strong communication to keep customers informed from first call to completed job.

You will maintain records, support maintenance renewals, and perform outbound follow-ups, especially during peak seasons.

Qualifications

• Customer service or call handling experience, ideally in home services or a trade.
• Warm phone presence and clear written communication.
• Strong organization and ability to juggle a moving schedule.
• Comfort with scheduling software and basic computer work.

Responsibilities

• Answer inbound calls and book service appointments.
• Coordinate the daily schedule with dispatch and the technician team.
• Follow up with customers on scheduling, arrival windows, and job status.
• Maintain accurate customer records in our system.
• Support maintenance agreement renewals and outbound follow-up calls.

Skills

Customer service

Call handling

Phone presence

Written communication

Organizational skills

Scheduling software

Basic computer work

Patience under pressure

Tools

Scheduling software

Job description

Peakzi, located in Fruitland Park, FL, seeks an HVAC Customer Service Representative to handle inbound calls, book service appointments, and coordinate with dispatch and technicians. This in-office role emphasizes a calm demeanour and strong communication to keep customers informed from first call to completed job.

You will maintain records, support maintenance renewals, and perform outbound follow-ups, especially during peak seasons.