In-Office HVAC Scheduler & Customer Care Specialist

Peakzi

Fruitland Park (FL)

On-site

USD 22,000 - 33,000

Full time

14 days+
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Paid time off
Six paid holidays per year
Birthday off
Bereavement pay
Ongoing employee training

Job summary

Peakzi, located in Fruitland Park, FL, seeks an HVAC Customer Service Representative to handle inbound calls, book service appointments, and coordinate with dispatch and technicians. This in-office role emphasizes a calm demeanour and strong communication to keep customers informed from first call to completed job.

You will maintain records, support maintenance renewals, and perform outbound follow-ups, especially during peak seasons.

Qualifications

  • Customer service or call handling experience, ideally in home services or a trade.
  • Warm phone presence and clear written communication.
  • Strong organization and ability to juggle a moving schedule.
  • Comfort with scheduling software and basic computer work.

Responsibilities

  • Answer inbound calls and book service appointments.
  • Coordinate the daily schedule with dispatch and the technician team.
  • Follow up with customers on scheduling, arrival windows, and job status.
  • Maintain accurate customer records in our system.
  • Support maintenance agreement renewals and outbound follow-up calls.

Skills

Customer service
Call handling
Phone presence
Written communication
Organizational skills
Scheduling software
Basic computer work
Patience under pressure

Tools

Scheduling software

Job description

Peakzi, located in Fruitland Park, FL, seeks an HVAC Customer Service Representative to handle inbound calls, book service appointments, and coordinate with dispatch and technicians. This in-office role emphasizes a calm demeanour and strong communication to keep customers informed from first call to completed job.

You will maintain records, support maintenance renewals, and perform outbound follow-ups, especially during peak seasons.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

HVAC Customer Service Representative
HVAC Customer Service Representative

Peakzi • Fruitland Park (FL)

On-site
USD 22,000 - 33,000
Health insurance
Dental insurance
Vision insurance
+8
HVAC Dispatcher & Customer Service Pro
HVAC Dispatcher & Customer Service Pro

Steadfast Alliance • San Antonio (FL)

On-site
USD 42,000 - 52,000
HVAC Call Center Specialist - Customer Experience (In-Person)
HVAC Call Center Specialist - Customer Experience (In-Person)

Seacoast Service Partners NA LLC • Orlando (FL)

On-site
USD 30,000 - 36,000
Medical, dental, and vision insurance
Paid time off and holidays
401(k) with company match
+1
HVAC Scheduler & Dispatch Specialist
HVAC Scheduler & Dispatch Specialist

Quality Service Company LLC • Florence (SC)

On-site
USD 23,000 - 30,000
Health Plan
7 paid holidays per year
401k after 1 year
HVAC Customer Care & Scheduling Specialist
HVAC Customer Care & Scheduling Specialist

Cloud Comfort Plumbing Heating & Air • Torrance (CA)

On-site
USD 42,000 - 64,000
Health care benefits
Paid training
Bonus and commission opportunities
+2
HVAC Service Scheduler & Customer Care
HVAC Service Scheduler & Customer Care

First Mate Heating & Cooling • Lincoln (NE)

On-site
USD 25,000 - 33,000
Paid time off
Supportive team environment
Growth opportunities
+1
HVAC Customer Care & Scheduling Coordinator
HVAC Customer Care & Scheduling Coordinator

AccuAir, Inc. • Redmond (OR)

On-site
USD 26,000 - 34,000
Medical & Dental Insurance (100% for员工
Paid holidays
Paid vacation
+2
HVAC Client Care & Scheduling Coordinator
HVAC Client Care & Scheduling Coordinator

Cloud Comfort HVAC • Torrance (CA)

On-site
USD 38,000 - 48,000
Health care benefits
Bonus opportunities
Paid training
+2
Sales-Driven Customer Care & Dispatch Specialist
Sales-Driven Customer Care & Dispatch Specialist

Climate Control Services, INC. • Boynton Beach (FL)

On-site
USD 42,000 - 54,000
Health insurance
Opportunity for advancement
Paid time off
+4
HVAC Service Dispatcher & Scheduler
HVAC Service Dispatcher & Scheduler

Design Temp of Florida Inc. • Tampa (FL)

On-site
USD 42,000 - 54,000