HVAC Customer Service Representative

Peakzi; Fruitland Park (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Six paid holidays per year

Birthday off

Bereavement pay

Ongoing employee training

Job summary

Peakzi, located in Fruitland Park, FL, seeks an HVAC Customer Service Representative to handle inbound calls, book service appointments, and coordinate with dispatch and technicians. This in-office role emphasizes a calm demeanour and strong communication to keep customers informed from first call to completed job.

You will maintain records, support maintenance renewals, and perform outbound follow-ups, especially during peak seasons.

Qualifications

• Customer service or call handling experience, ideally in home services or a trade.
• Warm phone presence and clear written communication.
• Strong organization and ability to juggle a moving schedule.
• Comfort with scheduling software and basic computer work.

Responsibilities

• Answer inbound calls and book service appointments.
• Coordinate the daily schedule with dispatch and the technician team.
• Follow up with customers on scheduling, arrival windows, and job status.
• Maintain accurate customer records in our system.
• Support maintenance agreement renewals and outbound follow-up calls.

Skills

Customer service

Call handling

Phone presence

Written communication

Organizational skills

Scheduling software

Basic computer work

Patience under pressure

Tools

Scheduling software

Job description

HVAC Customer Service Representative | Fruitland Park, FL | Full Time | In OfficeJoin a residential heating and air company that has served Lake County and the surrounding communities for more than 60 years. When a homeowner's air goes out in July, you are the first voice they hear, and how that call goes shapes the whole experience.This is an in-office role for someone who is genuinely good with people and calm under pressure. You will book calls, manage the schedule, and keep customers informed from first call to completed job.WHAT YOU'LL DOAnswer inbound calls and book service appointmentsCoordinate the daily schedule with dispatch and the technician teamFollow up with customers on scheduling, arrival windows, and job statusMaintain accurate customer records in our systemSupport maintenance agreement renewals and outbound follow-up callsWHAT WE'RE LOOKING FORCustomer service or call handling experience, ideally in home services or a tradeA warm phone presence and clear written communicationStrong organization and the ability to juggle a moving scheduleComfort with scheduling software and basic computer workPatience and composure during peak seasonSCHEDULEMonday through Friday, full time, in office.COMPENSATIONCompetitive hourly pay based on experience, with raises tied to performance and tenure.BENEFITSHealth, dental, and vision insurance. Life insurance. Short and long term disability. Critical illness and accident coverage. First Stop Health. 401(k). Paid time off, six paid holidays per year, your birthday off, and bereavement pay. Ongoing paid training and employee development.EQUAL OPPORTUNITYWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.