HVAC Dispatch Specialist – In-Office, Fast-Paced Ops

American Residential Services LLC.; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Low-cost medical

Dental & vision

HSA/FSA

401(k)

PTO & holidays

Life insurance

Career growth

Clean office

Job summary

American Residential Services LLC (ARS) is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for the residential HVAC team in-office. This fast-paced role focuses on efficient dispatch, routing, and customer scheduling throughout the day.

You will manage dispatch, technician routing, and service calls, ensuring productive days and accurate scheduling. ARS offers weekly pay, training, benefits, and opportunities within a national service network.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Responsibilities

• Dispatch HVAC technicians/installers efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch operations

Scheduling

Call center experience

Geography knowledge

Tools

Microsoft Office

Multi-line phone systems

Job description

American Residential Services LLC (ARS) is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for the residential HVAC team in-office. This fast-paced role focuses on efficient dispatch, routing, and customer scheduling throughout the day.

You will manage dispatch, technician routing, and service calls, ensuring productive days and accurate scheduling. ARS offers weekly pay, training, benefits, and opportunities within a national service network.