In-Office Front Desk & Patient Services Specialist

Alternate Solutions Health Network; Kettering (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Alternate Solutions Health Network in Kettering, OH is seeking a Customer Service Specialist (CSS), Receptionist to greet visitors and provide courteous phone support. You will assist callers and visitors, look up patient information, handle mail, direct vendors, and help maintain security.

This role requires a high school diploma, 2+ years of high-volume phone experience and proficiency with Microsoft Office. Weekend rotation flexibility is required.

Qualifications

• High School Diploma or Equivalent is required with 2+ years’ experience in a high-volume environment.
• Front desk or receptionist experience is preferred.
• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software/databases.
• Exemplary communication skills and customer focus are essential.
• Ability to multi-task and prioritize; team player.

Responsibilities

• Greet and welcome guests and direct them to the appropriate person
• Provide professional and courteous assistance to callers, visitors, employees and patients
• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately
• Look up patient information to ensure calls are given to the appropriate department/agency
• Receive and sort daily mail and deliveries
• Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative
• Maintains security by following procedures and monitoring guest log
• Flexibility for weekend rotation is required

Skills

Customer service

Multi-line phone

Microsoft Office

Adobe Acrobat

Communication skills

Team player

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Alternate Solutions Health Network in Kettering, OH is seeking a Customer Service Specialist (CSS), Receptionist to greet visitors and provide courteous phone support. You will assist callers and visitors, look up patient information, handle mail, direct vendors, and help maintain security.

This role requires a high school diploma, 2+ years of high-volume phone experience and proficiency with Microsoft Office. Weekend rotation flexibility is required.