Customer Service Specialist, Receptionist

Alternate Solutions Health Network; Kettering (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Alternate Solutions Health Network in Kettering, OH is seeking a Customer Service Specialist (CSS), Receptionist to greet visitors and provide courteous phone support. You will assist callers and visitors, look up patient information, handle mail, direct vendors, and help maintain security.

This role requires a high school diploma, 2+ years of high-volume phone experience and proficiency with Microsoft Office. Weekend rotation flexibility is required.

Qualifications

• High School Diploma or Equivalent is required with 2+ years’ experience in a high-volume environment.
• Front desk or receptionist experience is preferred.
• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software/databases.
• Exemplary communication skills and customer focus are essential.
• Ability to multi-task and prioritize; team player.

Responsibilities

• Greet and welcome guests and direct them to the appropriate person
• Provide professional and courteous assistance to callers, visitors, employees and patients
• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately
• Look up patient information to ensure calls are given to the appropriate department/agency
• Receive and sort daily mail and deliveries
• Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative
• Maintains security by following procedures and monitoring guest log
• Flexibility for weekend rotation is required

Skills

Customer service

Multi-line phone

Microsoft Office

Adobe Acrobat

Communication skills

Team player

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Location: In office at our Kettering, OH office.

Schedule: Monday - Friday 8:15am to 5:00pm.

Compensation: $17.00 an Hour!

SUMMARY

The Customer Service Specialist (CSS), Receptionist assists visitors of Alternate Solutions Health Network (ASHN) by greeting, welcoming and directing them appropriately. They provide courteous and professional phone support to customers and ensure that calls are directed appropriately.

QUALIFICATIONS

• High School Diploma or Equivalent 2+ years’ experience with multiple-line phone in a high-volume setting is required
• Front desk or receptionist experience is preferred
• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databases
• Exemplary communication skills and customer focus is a must
• Ability to multi-task and prioritize
• Ability to follow directions and work as a team member

MAJOR AREAS OF RESPONSIBILITY

• Greet and welcome guests and direct them to the appropriate person
• Provide professional and courteous assistance to callers, visitors, employees and patients
• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately
• Look up patient information to ensure calls are given to the appropriate department/agency
• Receive and sort daily mail and deliveries
• Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative
• Maintains security by following procedures and monitoring guest log
• Flexibility for weekend rotation is required

We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

ASHN will never ask, nor require a candidate to provide money for work equipment and network access during the application process.

If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact [e-mail] to validate the request.

Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused.

Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.