Medical Front Office Specialist - Patient Access

Kettering Health; Centerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Front Office Specialist for a Centerville location on a full-time, first-shift basis. The role focuses on greeting patients, telephone management, patient registration, and frontline administrative tasks.

The ideal candidate will have a high school diploma, front office experience, and strong confidentiality. Proficiency with word processing and email is required, with preferred EMR experience.

Qualifications

• High School Diploma or equivalent.
• Front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Provide administrative support throughout the practice.
• First point of contact for the office (phone and in-person).
• Answering, handling and screening calls; greeting and registering patients.
• Review encounter forms, collect co-payments, schedule follow-ups.
• Perform day-end reconciliation duties.

Skills

Customer service

Phone etiquette

Multitasking

Confidentiality

Communication

Education

High School Diploma

Tools

EMR systems

Job description

Kettering Health is seeking a Front Office Specialist for a Centerville location on a full-time, first-shift basis. The role focuses on greeting patients, telephone management, patient registration, and frontline administrative tasks.

The ideal candidate will have a high school diploma, front office experience, and strong confidentiality. Proficiency with word processing and email is required, with preferred EMR experience.