In-Office Front Desk & Admin Assistant – Honolulu

MTM; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Job summary

MTM Transit in Honolulu is seeking a receptionist to provide professional front-desk support. The role emphasizes customer service, phone coverage, and coordinating with multiple departments to maintain smooth daily operations.

The ideal candidate has at least 2 years of customer service and 1 year of administrative experience, with strong MS Word and Excel skills. This in-office position offers benefits and a collaborative team environment.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of administrative experience in a professional environment.
• Must possess the ability to assess potential problems and make sound judgments.
• Proficient with Word and Excel and other Office Suite products.
• Excellent communication and professionalism, with ability to handle confidential information.

Responsibilities

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Forward incoming calls to the appropriate person/department
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances to Management
• Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Project a professional image of MTM
• Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management internally and externally
• Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
• Adhere to all MTM established protocols and policies

Skills

Customer service

Problem solving

Work under pressure

Independent worker

Team collaboration

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

MTM Transit in Honolulu is seeking a receptionist to provide professional front-desk support. The role emphasizes customer service, phone coverage, and coordinating with multiple departments to maintain smooth daily operations.

The ideal candidate has at least 2 years of customer service and 1 year of administrative experience, with strong MS Word and Excel skills. This in-office position offers benefits and a collaborative team environment.