In-Office Adminstrative Assistant

MTM; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Job summary

MTM Transit in Honolulu is seeking a receptionist to provide professional front-desk support. The role emphasizes customer service, phone coverage, and coordinating with multiple departments to maintain smooth daily operations.

The ideal candidate has at least 2 years of customer service and 1 year of administrative experience, with strong MS Word and Excel skills. This in-office position offers benefits and a collaborative team environment.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of administrative experience in a professional environment.
• Must possess the ability to assess potential problems and make sound judgments.
• Proficient with Word and Excel and other Office Suite products.
• Excellent communication and professionalism, with ability to handle confidential information.

Responsibilities

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Forward incoming calls to the appropriate person/department
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances to Management
• Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Project a professional image of MTM
• Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management internally and externally
• Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
• Adhere to all MTM established protocols and policies

Skills

Customer service

Problem solving

Work under pressure

Independent worker

Team collaboration

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Location: 1100 Ward Ave Ste 835 Honolulu, HI 96814

This is a fulltime and in-office position, Monday-Friday.

What You'll Do:

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Forward incoming calls to the appropriate person/department
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances that may arise to Management
• Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Project a professional image of MTM
• Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management internally and externally
• Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
• Adhere to all MTM established protocols and policies

What You'll Need:

• High school diploma or G.E.D.
• 2 years customer service experience
• 1 year administrative experience in a professional environment

Skills:

• Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
• Knowledge of Microsoft Word, Microsoft Excel and other Office Suite products
• Ability to work well under pressure
• Ability to work independently and also collaboratively with others to achieve defined goalsOutstanding analytical and organizational skills, with attention to detail
• Ability to maintain high level of confidentiality

Even Better If You Have...

• 1 year experience working with the ADA and/or elderly population, preferred

What's In It For You:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.