In-Office Experience & Admin Coordinator

Compass; Los Angeles (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Benefits package including medical, 4

Paid time off and holidays

401(k) plan

Commuter program

Career growth opportunities

Job summary

Compass is seeking an Office Administrator for its Hermosa Beach office to be the first point of contact for guests and clients. You will manage the office, support adoption of Compass tools, assist with onboarding, and provide marketing and administrative support across teams.

The role emphasizes hospitality, organization, and a collaborative culture, with regular office hours and an expectation to uphold Compass standards in a 100% in-office environment.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail, highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Communication skills

Detail oriented

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Office Administrator for its Hermosa Beach office to be the first point of contact for guests and clients. You will manage the office, support adoption of Compass tools, assist with onboarding, and provide marketing and administrative support across teams.

The role emphasizes hospitality, organization, and a collaborative culture, with regular office hours and an expectation to uphold Compass standards in a 100% in-office environment.