Office Administrator

Compass; Torrance (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Commuter program

Life insurance

Disability insurance

Pet insurance

Job summary

Compass is seeking an in-office Office/Support specialist to serve as the face of the Torrance office, greet guests, manage supplies, and support onboarding for new customers. You will assist with 1:1 tech support, marketing collateral creation, and collaboration across teams.

The role emphasizes strong organizational skills, customer empathy, and the ability to lift up to 25 lbs, with a base hourly pay of $23–$25 plus benefits and potential bonuses.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Previous real estate or enterprise tech experience is a plus.
• Strong listening and empathetic communication skills.

Responsibilities

• Greet guests and manage mail distribution; ensure office looks organized.
• Provide 1:1 support for Compass technology and related services.
• Assist onboarding for new customers with the National Onboarding team.

Skills

Customer service

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support

• Partner with the National Onboarding team on facilitation of onboarding processes for new customers

• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Note: this role is 100% in-office in our Torrance Office

What We're Looking For

• 1-2 years previous experience in customer service, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Strong verbal communication and presentation skills

• Meticulous attention to detail, highly organized

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Compensation

The base pay range for this position is $23.00 - $25.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks and Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice