Office Administrator (Part Time - Hermosa Beach Office)

Compass Real Estate - Peninsula; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Carrot (fertility benefits)

UrbanSitter (caregiver network)

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Office Administrator for the Hermosa Beach office to be the face of the space, welcome guests, and ensure a smooth, well-organized work environment. You’ll support onboarding, marketing collateral, and cross-team coordination to deliver a world-class client experience.

The role emphasizes in-office presence, strong communication, and meticulous organization. Competitive pay with benefits and growth opportunities in a collaborative culture.

Qualifications

• 1-2 years experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with enterprise software (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening skills, strong communication, and empathy for customers.
• Detail-oriented, highly organized, and able to work in-office during standard hours.

Responsibilities

• Welcome guests and manage mail distribution; ensure office appearance and inventory are maintained.
• Provide 1:1 onboarding support for Compass technology and services.
• Collaborate with the National Onboarding team on onboarding processes for new customers.
• Assist with basic marketing tasks; create collateral from templates; liaise with marketing for complex requests.
• Support agents with questions and feedback; troubleshoot technology and devices; manage office communications.
• Prepare for sales meetings, data entry, and other ad-hoc administrative tasks.
• Act as a culture carrier to inspire teamwork and positive change.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Physical fitness

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Office Administrator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an OA you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Hermosa Beach Office

Hours: Monday - Friday, 9:30 - 2:30pm

At Compass You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The base pay range for this position is $23.00 - $25.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks That You Need To Know About

• Participation in our incentive programs (which may include eligible cash, equity, or commissions)
• Plus paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life insurance
• Disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice