Office Experience & Onboarding Coordinator

Compass Real Estate - Peninsula; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Carrot (fertility benefits)

UrbanSitter (caregiver network)

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Office Administrator for the Hermosa Beach office to be the face of the space, welcome guests, and ensure a smooth, well-organized work environment. You’ll support onboarding, marketing collateral, and cross-team coordination to deliver a world-class client experience.

The role emphasizes in-office presence, strong communication, and meticulous organization. Competitive pay with benefits and growth opportunities in a collaborative culture.

Qualifications

• 1-2 years experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with enterprise software (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening skills, strong communication, and empathy for customers.
• Detail-oriented, highly organized, and able to work in-office during standard hours.

Responsibilities

• Welcome guests and manage mail distribution; ensure office appearance and inventory are maintained.
• Provide 1:1 onboarding support for Compass technology and services.
• Collaborate with the National Onboarding team on onboarding processes for new customers.
• Assist with basic marketing tasks; create collateral from templates; liaise with marketing for complex requests.
• Support agents with questions and feedback; troubleshoot technology and devices; manage office communications.
• Prepare for sales meetings, data entry, and other ad-hoc administrative tasks.
• Act as a culture carrier to inspire teamwork and positive change.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Physical fitness

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Office Administrator for the Hermosa Beach office to be the face of the space, welcome guests, and ensure a smooth, well-organized work environment. You’ll support onboarding, marketing collateral, and cross-team coordination to deliver a world-class client experience.

The role emphasizes in-office presence, strong communication, and meticulous organization. Competitive pay with benefits and growth opportunities in a collaborative culture.